We believe in our products. If you are not satisfied with any order you placed through www.africanminions.com then you may request a refund within 14 days of receiving your order.
To request a refund, email us at hello@africanminions.comInclude your order number in the email subject line (order number starts with “AM#”) and a brief message for the reason you are requesting a refund. In most cases, subject to our refund guidelines described below, these requests will be honoured. Please note that (except for refunds due to defective or damaged products) shipping charges are non-refundable and for international orders, duties and taxes are also non-refundable.
If your item arrives damaged or defective and you would like a refund or exchange, please contact us at hello@africanminions.com within 14 days of receiving your order and include your order number in the email subject line (order number starts with “AM#”), photo documentation of any reported damage or defect, and we’ll take care of the rest.
Can I Return Merchandise?
Yes, you can return or exchange merchandise. Items must be unworn with no stains and must be returned in the box the item came in.
Can I Return a Sales Item?
Items marked final sale at the time of purchase are non-refundable.
Can I Return a Sales Item?
You will receive an email confirming your refund or will be contacted by one of our Customer Care representatives within 48 hours after we receive your email.
Refunds will either be issued to your credit card company or bank depending on your method of payment. Refunds may take up to 10 business days to process. Please contact your bank or credit card company regarding the status of your refund, as it may take some time before your refund is officially posted. If after 10 business days you still have not received your refund, please contact us at hello@africanminions.com.
Customer Service hours are 9am-5pm GMT Monday through Friday, excluding South African national holidays.
African Minions reserves the right to verify any refund or exchange requests and request a return of the products you purchased.
African Minions refund and return policies are subject to change. You should therefore consult www.africanminions.com at the time of your purchase to confirm the current refund and return policy.